LATIMES.COM, August 27th, 2006 - FOR better or
worse, your boss now can reach you on your cellphone or BlackBerry,
even when you are vacationing on a cruise ship in the middle of the
Caribbean Sea.
There's no need for a special satellite phone or calling plan
because most ships are being equipped to accommodate late-model
wireless devices. When you call the boss or check in with the kids
at home, the call on your cellphone will cost you less — sometimes
much less — than dialing from the satellite phone in your cabin.
About a dozen lines now have wireless service on
some ships.
Notable holdouts: Cunard, Princess Cruises and Seabourn. Cunard and
Princess are considering it. Seabourn has not had "a hue and cry
from our guests requesting this service," says Bruce Good, director
of public relations.
But other cruise lines are promoting cellular service as an amenity
that many of today's travelers expect. A July survey of 1,071 adults
age 18 and older by International Communications Research for
Cingular Wireless showed that a quarter of the respondents used
their cellphone when traveling outside the United States. They
averaged 10 calls per trip, most of them personal.
But not everyone welcomes the idea of hearing those ring tones and
the one-way conversations of cellphone users.
"I don't think [cellphones] belong on cruise ships," says Cheryl
Tokarski of Philadelphia, a member of Cruise Critic, an online
network of cruise enthusiasts. "I fear we'll be in the dining room,
and everyone's on cells talking, but they have nothing to say: 'Yep,
we're on a cruise. We're eating dinner,' " she says. "Once I go on
vacation, I'm on vacation."
Anne Goyer, a Cruise Critic follower in Sarasota, Fla., says she's
drawn to sea travel "to totally escape the hectic pace and constant
contact of the real world." She resists using computers aboard ship.
"The advent of cellphones on cruise ships, in my opinion, will
significantly impact cruising as we know it and certainly not for
the better," she said.
Cruise lines walk a fine line between passengers who want to
disconnect from the real world and those who won't go on a vacation
unless they can stay connected to it.
"Travelers should have the option of choosing just how connected
they'd like to be with the outside world while on vacation," Terry
L. Dale, president of the Cruise Lines International Assn., said in
a statement. CLIA is a marketing organization for 19 North American
lines.
"There's clearly an unmet demand," says Leighton Carroll, vice
president of Cingular Wireless, which has teamed up with Maritime
Telecommunications Network to form Wireless Maritime Services. WMS
is equipping the ships of several cruise lines with cellular service
technology.
Carroll says he often fields questions from people who want to be
sure they can use their wireless devices on a specific ship before
they book it.
WMS and SeaMobile are two major providers of the wireless technology
on cruise ships. The service works with most late-model wireless
devices.
Guests can make and receive calls — and send pictures or text
messages — as they do on land. But the service works only when a
ship is offshore, Carroll says, because the provider companies don't
want to interfere with local laws or compete with local shore
service. The required distance from a port varies from about a mile
in some places in Europe to 20 miles from many ports, Carroll says.
Passengers are billed by their home cellular service carrier at
international roaming rates and don't have to pay extra to use the
phone on board. (Cruise lines share in the revenue with the
cellular-service providers.)
Costs are $1.99 to $4.99 a minute, according to an association
survey. Carroll says Cingular charges $2.49 a minute from anywhere
at sea to a U.S. city. Data transmission, such as text messaging,
usually is 50 cents a minute. Using a stateroom phone for a
ship-to-shore satellite call runs $5 to $25 per minute, CLIA
reports.
Most major cellular service carriers — Cingular, T-Mobile U.S.,
Sprint Wireless and Nextel — are linked with at-sea service
companies, such as WMS and SeaMobile. WMS has agreements with 340
providers, but Verizon is not among them yet. But on ships using
SeaMobile, Verizon customers can use their phones.
Although some cruise lines, such as Royal Caribbean and Carnival,
have no rules about where passengers may use cellphones, other lines
have set some guidelines or are considering them.
At Regent Seven Seas Cruises, "We do request that guests set their
ringers to vibrate, avoid loud conversations and do not use their
cellphones in any of the ships' restaurants, bars or lounges," says
spokesman Andrew Poulton.
Silversea Cruises asks guests not to use their cellphones in public
areas, such as the restaurant, spa, shops, library, Internet center,
show lounge, bar, casino and outdoor grill, says Brad Ball, director
of corporate communications. "We understand that there is a need for
some guests to be fully connected at all times, but they must
respect the rights of fellow passengers," he says.
Norwegian Cruise Line asks people to avoid using cellphones in
theaters and restaurants, and Holland America Line restricts use in
all entertainment venues.