CrewzFöne - GSM Mobile Phone Prepaid Service for Crew Members at Sea

On ships that we have installed our service, crew members can now make and receive calls on their mobile phones at normal international roaming rates. With the introduction of CrewzFöne service, crew members can also make and receive calls, as well as send and receive text messages at special rates available only to crew members while at sea. This service requires an unlocked GSM phone, a CrewzFöne SIM card and a PIN (both available onboard).

Activation and Top Up

a. How do I activate SIM cards and account?

Purchase a CrewzFöne PIN from the vending machine onboard and refresh the account by dialing a USSD access number, *#132*PINnumber# press Send. Enter the information displayed on the printed slip. The system will respond back with new balance and expiration date. Go to the setting on the phone to display the new phone number. This phone number should be used for all incoming calls and SMS. It is recommended that you enable PIN on the SIM card after activation to prevent it from being used inadvertently by somebody else. This can be done through the Security setting on the phone.

b. How do I top up or recharge the balance on the account?

Purchase a CrewzFöne PIN from the vending machine onboard and refresh the account by dialing a USSD (Unstructured Supplementary Service Data - is a GSM communication technology that is used to send text between a mobile phone and an application program in the network) access number, *#132*PINnumber# press Send. Use the PIN displayed on the printed slip. The system will respond back with the new balance and expiration date for the account.

c. How do I check my account balance?

To check the account balance/status send a USSD message *#133# which will return a USSD message with the current balance (in US$) and expiration date of the balance along with the current rate plan. This is in effect the Peak or Off-Peak status.

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